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The Top Priorities of Airline Passengers

Airline passengers are putting their hopes behind technology when it comes to improving the travel experience over the coming years. The 2019 Global Passenger Survey, just released by the International Air Transport Association, IATA, showed that not only do flyers want to have more personal control over their journey via their smartphone, but they also …


Two Muslim Men Accuse Airline of Racial Profiling After Canceled Flight

Two American Muslim men have filed a complaint with the U.S. Department of Transportation against American Airlines, accusing the carrier of blatant racial profiling during a flight from Birmingham, Alabama to Dallas/Fort Worth International Airport on September 14. According to The Dallas Morning News, Abderraoof Alkhawaldeh and Issam Abdallah, both Dallas-area residents, waved to each …


New Report Sheds Light on Abuse Against Airline Customer Service Agents

A new survey of airline customer service agents revealed that almost all of them had experienced verbal abuse from passengers. The United States Government Accountability Office’s report entitled “Commercial Aviation: Information on Passenger Assaults against Airline Customer Service Agents at Airports” was released Tuesday and is available in full here. Trending Now Naughty Passengers Naked …